Frequently Asked Questions

How can I access my files at the P&CC?
You can either bring your files in on a USB key, external hard drive, or CD-Rom. All of our computers are also internet-equipped, so you can download files from the web and your personal email account to print them.
 
Is there a fee for opening or viewing files on your computers?
No. Unlike some print shops, we do not charge fees for things like opening files or minor adjustments. At the P&CC, the price we advertise is the price you pay: there are no extra fees or charges.
 
What are your turnaround times?
On spiral binding the standard turnaround time is the next morning when we open.  However, for an extra $1 per bind we can do it within the hour.  For posters, it is also guaranteed for the next morning when we open and we also offer a rush service for $1 per square foot.  If you have any questions about turnaround times please call the store at 613-533-6543.

What kind of file formats does the P&CC support?
For best results, we
strongly recommend converting your document to PDF before printing. This way none of your formatting is lost in transition. However, we can also open and print Microsoft Word (.docx), Excel (.xlsx), Powerpoint (.pptx), and Publisher (.pub) files, and Adobe Photoshop (.psp), Illustrator (.ai), and InDesign (.indd) files. Additionally, we can print pictures, such as JPEG or GIF files.
We cannot open or print Apple iWorks (i.e., Pages, Numbers, or Keynote) files or files from specialized engineering or design programs (e.g., SolidEdge) - please convert these files into one of our supported formats before bringing them in.

Please note: Although the P&CC supports multiple files types, we accept no responsibility for errors arising from file types or formatting (e.g., brightness, contrast, resolution, etc.). You are responsible for ensuring your file is properly formatted before printing it.
 
What size of paper can the P&CC print on?
Our standard black and white and colour machines print on Letter (8.5 x 11), Legal (8.5 x 14) and Tabloid (11 x 17) paper. We can also print wide-format posters up to 36" wide and 15' long.  As well as 4" by 6" and 5" by 7" photos!
 
Can I bring in my own paper to print on?
The P&CC stocks a wide variety of coloured and specialty paper to meet your needs. Unfortunately, due to service agreements with our equipment providers, we are unable to put outside paper into our printers and copiers.
 
What payment methods does the P&CC accept?
We accept cash, Interac, VISA, and MasterCard. You can also set up a chargeable account - click here for details.
 
What resolution/format should my file be?
For best results, it is strongly recommended that documents designed for printing be at least 300 DPI (dots per inch). Ensuring that your working document is the exact size that you wish to print will also enhance the quality of the finished product.  
For example, if you are printing a 4' x 3' poster, then design the poster to be that size. Enlarging a smaller file can often lead to sub-standard results and 'blurriness'. In addition, files should be created in CMYK colour mode (not RGB).
 
What is the Thesis Gong?
The Thesis Gong has a long history with the P&CC, although its origin dates back to the early 1800's. It once served as an ancient Chinese good-luck charm, which brought good fortune and longevity to anyone who was able to get close enough to hit the center. Today, if one hears the epic vibrations of this ancient instrument echoing the corridors of the JDUC, it recognizes and celebrates the completion of many late nights, empty cups of coffee and countless hours that a student has spent researching a particular thesis.